ISO/IEC 20000 is first international standard for IT Service Management System. It describes an integrated set of management processes for the effective delivery of IT services to the organization.
Family of ISO/IEC 20000 consists of several parts, although most organizations resort to ISO/IEC 20000-1 and ISO/IEC 20000-2.
ISO/IEC 20000-1 is the formal specification and defines the requirements for an organization to deliver managed IT services of an acceptable quality for its customers.
ISO/IEC 20000-2:2012 is a code of conduct and describes the best practices for process management based on the requirements of ISO/IEC 20000-1:2011. Code of Conduct will be particularly useful for organizations that are preparing for the ISO/IEC 20000 certification or planning IT service improvements.
When all requirements of the ISO/IEC 20000 standard are met, and it can be so proven by internal audits, the organization may proceed to an external audit. This external audit should be carried out by a third party – accredited certification body.
Certification will be carried out in 2 Stages. Stage 1 covers document review and Stage 2 checks the functioning of management system within the company.
During the ISO/IEC 20000 certification the auditor will focus on reviewing the system documentation, procedures, and will analyse how the company manages it’s IT services and if it has established management goals and objectives that are measureable and achievable.
The Auditor will also check if the work methods that are employed are in accordance with procedures and the established goals and appropriate records are kept.
After positively completing the certification the Auditor shall recommend that a certificate for ISO/IEC 20000 is issued and registered.
The next steps are surveillance audits which are aimed to assure that the management system continuous to be effective, is being improved and still in compliance with ISO/IEC 20000 standard.
ISOQAR has an individual pricing approach for each Client. We take into consideration many factors before we make a proposal.
To get a proposal please complete the on-line form or call our office.
Cookie Policy
Klauzula informacyjna zapytanie ofertowe
Information clause regarding the request for quotation
In accordance with Article 13(1) and (2) of the General Data Protection Regulation of April 27, 2016 (hereinafter GDPR), I hereby inform you that:
1. The administrator of your personal data is ISOQAR CEE sp. z o.o., with its registered office in Warsaw, at ul. Wąwozowa 11, 02-796 Warsaw, NIP 9512091016, entered into the National Court Register kept by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register under KRS number: 0000178492.
2. The Administrator has appointed a Data Protection Officer, Mr. Krzysztof Radtke, who can be contacted by e-mail at: iod@isoqar.pl.
3. Your personal data will be processed for the following purposes:
• To respond to a request for quotation, pursuant to Article 6(1)(f) GDPR. More information available at the link.
• To contact you for the purpose of providing marketing and commercial information, pursuant to Article 6(1)(a) GDPR.
• To pursue the Company’s legitimate interests, consisting of establishing or pursuing claims or defending against claims, pursuant to the Company’s legitimate interest (Article 6(1)(f) GDPR).
4. The recipients of your personal data will be the partners and employees of the Administrator, within the scope of their official duties and based on authorization.
5. Your personal data will not be transferred to any third country or international organization.
6. Your personal data will be stored until the end of cooperation or until you withdraw your consent.
7. You have the right to access your personal data and the right to rectify, erase, restrict processing, the right to data portability, the right to object, and the right to data portability.
8. You have the right to lodge a complaint with the supervisory authority—the Personal Data Protection Office—if you believe that the processing of your personal data violates the provisions of the GDPR.
9. Providing your personal data is voluntary, however it is necessary in order to execute the subject of the agreement / it is necessary due to specific legal provisions (the processing of personal data is a statutory requirement). If you do not consent to the processing of your personal data, the Administrator may refrain from concluding the contract.
10. Your data will not be processed in an automated manner, including profiling. This means no decisions that produce legal effects concerning you, or significantly affect you in a similar way, will be based solely on automated processing of personal data, nor will such automated decisions be made.